Frequently Asked Questions

You may contact us in writing to:
251 E Prospect St
York, PA 17403
or by e-mail to:
This seal is issued to joitos.com by StopTheHacker Inc.

also, we have a user voice website http://joitos.uservoice.com, where you may submit a support ticket or feedback.  

FAQ Index:

1. What if I do not find an answer to my question here ?

2. Do you have a Privacy Policy Statement ?

3. Is this website secure ?

4. Do I need to create an account to buy from this website ?

5. What payment methods do you Accept ?

6. What are the Shipping & Handling Rates?

7. What is your Return and Refund Policies ?

8. What are the delivery times ?

9. Where may I read/post reviews about this website ?

10. More info on Secure Sockets Layer(SSL).

1. What if I do not find an answer to my question here ? Back to Top

Whether you have a question about your order, return, billing or just some product information of an item we sell, we will do our best to help you. Just go to our Support Ticketing System and open a new ticket to submit your question to us.

2. Do you have a Privacy Policy Statement ? Back to Top

Yes, please go to www.joitos.com/privacy.cgi to load and read our Privacy Policy Statement which is currently monitored by TRUSTe.

3. Is this website secure ? Back to Top

Yes, the communication between this website to and from your browser is encrypted with 256-bit encryption. We use an Extended Validation SSL Certificate that provides identity of the business by the guidelines of the Certification Authority's issuing criteria. This extended validation is confirmed by your browser by creating a green icon within the address bar or in some browsers changes the color of the address bar to be green.
Below are 5 visual examples on how it looks like on some browsers.



Internet Explorer:
Internet Explorer(IE)



Check out: Securi SiteCheck for a public scan report.

NOTE: I have included more information about this topic under "Secure Sockets Layer(SSL)" at the bottom of this page.

4. Do I need to create an account to buy from this website ? Back to Top

No, just use the account you already have with either with Amazon, Paypal or Google to process the payment for your order. We are working hard to have more payment options to be added soon.

5. What payment methods do you Accept ? Back to Top

The following payment methods and processors are currently available:

You may use your Amazon.com account or credit card to process your payment and track your order.

Visa, Master Card, American Express, Discover
Use Intuit Payment Solutions to process payments with your bank issued debit or credit card. Cannot process Pre-Paid cards, please use other processor.

We prefer payment with: Amazon
This will allow us to process your order even faster, since Amazon has done the job of verifying your payment information.
All prices are listed in US Dollars amounts, unless otherwise indicated.
Local, State, Federal and International taxes and fees may apply. If do then it will be displayed during checkout.
Orders are not binding until the payment has been verified and accepted.

6. What are the Shipping & Handling Rates ? Back to Top

Shipping & Handling fees may differ per item, Most of the items sold may ship for $0.00(free), at flat rates from $2.99 to $9.99(if from same suppplier) or combined. The shopping cart will make the calculations for you.

Currently we only ship to the Continental 48 States and District of Columbia

All orders are pick up by the carrier: Monday thru Friday
We do not ship on major US holidays.
All delivery dates are estimates and are not guaranteed.
Not all warehouses work on weekends.

PRE-ORDERED items will ship on or after the release date.
BACK-ORDERED items may take up to 4 weeks to re-stock and then ship to you.
A separate shipping fee may be required if ordered with in-stock items.

7. What is your Return and Refund Policies ? Back to Top

Many items have a xx-days money back guarantee, please make sure you go to the product's page for complete product information.
We do not guarantee any product's fitness for intended use.

Shipping is not refundable and you will bear the cost of return shipping.
Products shipped may be covered by the manufacturer's warranty.
Shipping is refundable if the item arrives damaged.
Items must be returned in the condition in which they arrived and in their original packaging.
If items fails within the 7 days of delivery to perform as warranted, please contact the manufacturer.
Before returning, you must first request a return authorization (RA#) within 7 days of delivery by contacting us to: support@joitos.com
A RA# request is required for the return.
A re-stocking fee of 25% may apply for non-defective/buyer remorse products.
No Refund would be processed until the Return process has been completed.

8. What are the delivery times ? Back to Top

Currently we ship only to the continental US, and for security reasons we do not ship to PO Boxes. No shipment or delivery are made on weekends. Weekend days should not be considered when calculating your delivery date and/or order processing. Example. If you order on a Saturday, your order will not be processed until the next business day. Be advised that verifying and accepting your order could take up to 24 hours or more if it is a weekend, and it could take additional Business Days to completely process and get shipped from the warehouse where it is located. We reserve the right to hold or cancel any order and refund your order if we believe there is an error on the order.

9. Where may I read/post reviews about this website ? Back to Top

Yes. If you paid for your order with Amazon Payments, you may submit a review within that systems. Otherwise you may use our survey at: Yello/b>, as it is our main review/feedback system for JOITO's.
Also, here is a list of some independent websites that allow reviews, feedback or comments to be submitted for JOITO's:

Better Business Bureau(BBB)
Shopper Approved
AVG TreatLabs
McAfee SiteAdvisor
Norton SafeWeb

10. More info on Secure Sockets Layer(SSL). Back to Top

I will explain this in my own words as easy as I can on a way you might understand better.
Microsoft Internet Explorer(IE)
If you look were the red arrows point in the two images, arrows #1 are pointing to the HTTP protocol in this case it has a extra S making it HTTPS. This means that the website is on a SSL enabled server, making it posible that the data/information that you communicate to that website is protected and encrypted from the website to your computer and vise versa. Then arrows #2 are pointing to a LOCK image, the lock represents that an encryption/confirmation certificate is present. As long as the LOCK DO NOT HAVE a yellow Exclamation Point(!) or Question Mark(?) on it, it is good.
If the LOCK has a (?) on it, it means that either the integrity, privacy or security of that website might be questionable. If it has (!), it means that the certificate could be either bad, fake, belongs to another server o it's a copy of other, or it is one that is not issued by a Certificate Authority.
I hope this helped you understand a little more about security on websites.

If you would like more information about SSL, here is the WikiPedia link:
Here is a blog website that talks about how to spot fake websites:

JOITO's Joitos.com(JOITO's) A+ rating with the BBB
Official PayPal Seal Joitos.com(JOITO's) A+ rating with the BBB